At Purefolds, your satisfaction is our top priority. If you’re not completely happy with the service you received, we’ll make it right—no hassle, no stress.
Here’s how it works:
🔹 Eligibility
Customers must notify us within 48 hours of delivery if they are unsatisfied with their laundry service.
🔹 How to Reach Us
Email: [email protected]
Phone: 718-218-3921
Include your order number and a brief description of the issue.
🔹 What We’ll Do
We’ll reprocess your laundry—either by re-washing or re-folding—one time at no additional charge.
🔹 Limitations
Limit of one redo per order. Claims must be submitted within 48 hours of delivery. Items must be returned for a redo. We are not responsible for damage resulting from incorrect labeling or pre-existing issues.
Our mission is to bring convenience and quality to your doorstep—so you can focus on what matters most.
